Logging In to MasterControl Portal

The main login screen is the first entry point into MasterControl Portal. The login performs all of the initial security and licensing verifications for the system. To log in to MasterControl Portal, you must have a user ID and a login password. If you did not receive or have forgotten your user ID or password, please contact your System Administrator.

To log in, do the following:

1. Open Internet Explorer or Mozilla Firefox.

Note: Using any version of Internet Explorer older than 9 will trigger a message stating that you need to upgrade your browser for optimum performance.

2. Open the MasterControl Portal Login page by clicking the appropriate bookmark in the browser's Favorites menu. You can also click the MasterControl Portal icon on the desktop.

   

   MasterControl Portal Login Page

3. If the Company field displays, type your company name (or the company you will be logging in under) in the Company field (only appears if your company utilizes multiple databases).

4. In the User ID field, type the User ID that was assigned to you by the System Administrator.

5. Type your login password in the Login Password field. All login passwords are encrypted using a proprietary encryption method.

   1. Depending on your system configuration, the system might prompt you to enter and confirm a new password the first time that you log in. Enter the passwords as instructed, and then click the Save button to save the new login password.

   2. If you have forgotten your password, click the Forgot your password? link.  See Security Questions for more information.

   Note: The Login Password field is case-sensitive, meaning that you must use uppercase or lowercase letters exactly as you or the System Administrator entered them in the password setup screen.  If you attempt to enter a password while the Caps Lock button is on, you will see a message indicating that the Caps Lock is enabled.

6. When finished, click the Log In button. The MasterControl Portal Home Page will appear. You can also view the MasterControl Portal Home Page by clicking the MasterControl icon in the application header.

Note: All passwords and electronic signatures are masked when typed in, and encrypted during any transaction in which they are utilized.

Note: MasterControl Portal is best viewed on computers with 1024x768 screen resolution.